Return Policy

Refund Policy for Filler Trading Limited Partnership

Effective Date: January 2, 2024

Filler Trading Limited Partnership (“we,” “our,” or “us”) is committed to providing high-quality products and services. We understand that sometimes you may need to request a refund. This Refund Policy outlines the conditions and procedures for requesting refunds for products purchased from us.

1. Eligibility for Refunds

1.1 Refunds for Defective or Damaged Products:
We will issue a refund if the product is defective or damaged upon receipt. To be eligible for a refund, you must notify us within 7 days of receiving the product and provide evidence of the defect or damage.

1.2 Refunds for Incorrect Products:
If you receive a product that differs from what you ordered, you are eligible for a refund or exchange. Please notify us within 7 days of receipt and provide details about the discrepancy.

1.3 Refunds for Other Reasons:
Refunds for reasons other than defects, damage, or incorrect products will be considered on a case-by-case basis. Please contact us to discuss your situation.

2. How to Request a Refund

To request a refund, follow these steps:

Contact Us:
Reach out to us via Call & WhatsApp at +66 96 762 4403 or email us at sales@bestexport1989ltdpartnership.com. Provide your order number, the reason for the refund request, and any supporting documentation (e.g., photos of damaged products).
Return the Product:
If instructed, return the product to us. We will provide you with a return shipping address and instructions. The product must be returned in its original condition and packaging.
Review and Approval:
Once we receive the returned product and verify the issue, we will process your refund. You will be notified of the refund status via email.

3. Refund Process

3.1 Processing Time:
Refunds will be processed within 7 business days after we receive and inspect the returned product. The time it takes for the refund to appear in your account may vary depending on your payment method and bank processing times.

3.2 Refund Method:
Refunds will be issued to the original payment method used for the purchase. If you paid via credit card, the refund will be credited back to your card. For other payment methods, the refund will be issued according to the payment provider’s policies.

4. Non-Refundable Items

Certain items are non-refundable, including but not limited to:

Products that have been used or altered.
Products purchased in a sale or promotional event.
Products that are returned after the specified return period.

5. Shipping Costs

Shipping costs for returning products are the responsibility of the customer unless the return is due to a defect, damage, or incorrect product. In such cases, we will cover the return shipping costs.

6. Changes to the Refund Policy

We may update this Refund Policy from time to time. Any changes will be posted on our website, and we encourage you to review the policy periodically to stay informed about our refund practices.